Since 1995 the number of people working untethered, in a virtual office environment is up four fold. Are you one of them? I recently caught up with Kipp Siedl, franchisee of Intelligent Office about what was happening in the world of virtual offices.
While he told me that expectations are different for long time professionals versus young entrepreneurs, what’s trending now is how his clients are served – as partners.
Listen to how he’s taken businesses that didn’t know what they wanted and helped them become more successful by using a virtual office.
WHAT YOU’LL LEARN FROM KIPP SIEDL, OWNER OF INTELLIGENT OFFICE, CINCINNATI
WHAT ARE YOUR CLIENT’S ASKING FOR MOST OFTEN? (1:44 in)
In Kipp’s words – One of our most popular solutions would be our intelligent assistant. We direct phone calls to them offsite. We answer frequently asked question about their business. It’s far more than an answering service. We also become their office. We want to maximize their productivity.
Insight – This type of arrangement is particularly useful for people who need a business address, occasional meeting space, and can free themselves of most phone activity for scheduling, feedback, appointment confirmations etc.
HOW HAVE THE SERVICES YOU OFFER CHANGED IN THE LAST 7 YEARS? (6:52 in)
In Kipp’s words – We were more of an answering service. Customized services weren’t in place to the degree they are now. Clients will partner with us now. We’re a leading indicator as to how successful their marketing programs are and even their business revenue.
Insight – Ask yourself whether outsourcing certain tasks that allow you to focus on more productive activity will improve business performance.
IS THE REQUEST FOR OFFICE SPACE DIFFERENT DEPENDING UPON THE CLIENT’S GENERATION? (9:52 in)
In Kipp’s words – Typically an older generation person is used to having an office, not working from home. A younger generation person is talking about the co-working space.
Insight – Pick the work environment, whether it’s at home, in a single office or in a co-working environment that maximizes productivity.
IS PROVIDING LUNCH & LEARNS AND PERSONAL SERVICES LIKE PICKING UP LAUNDRY BECOMING A TREND IN THE VIRTUAL OFFICE INDUSTRY? (13:04 in)
In Kipp’s words – I think a lot of those things have been going on for a while, especially the lunch ‘n learns.
Insight – Co-working spaces attract the most interest in lunch ‘n learns. Ask if the service provider offers networking events. Personal service assistance varies among providers.
WHAT QUESTIONS WOULD YOU ADVISE A PROSPECTIVE CLIENT TO ASK? (14:35 in)
In Kipp’s words – Often people walk in here not knowing what they need. We stress that they come into our office so they can see our operation.
Insight – Through a personal visit, you can assess capabilities and identify whether there is a match with your business requirements.
HOW DO YOU ADDRESS MANAGING THE BUSINESS RELATIONSHIP WHEN PERFORMANCE ISSUES OF YOUR STAFF COME UP? (15:50 in)
In Kipp’s words – You can train us on how you want things done.
Insight – When assessing a virtual office provider, ask for examples of them being proactive in coming up with solutions to resolve communication or performance problems.
DO YOU THINK OFFICE AND SUPPORT SERVICES WILL BE THE SAME OR VERY DIFFERENT IN 5 YEARS? (18:36 in)
In Kipp’s words – The level of service is going to get more and more detailed.